Shipping Policy

Effective October 31, 2026.

Processing time

Orders are processed and packed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day.

Where we ship

We ship within the United States and to many international destinations. Available destinations, shipping options, and costs are shown at checkout before you pay.

Shipping costs and delivery times

• United States: shipping cost is calculated at checkout based on your address and order. Most orders arrive within 3–7 business days after they ship.
• International: shipping cost is calculated at checkout. Most orders arrive within 7–21 business days after they ship, depending on the destination and customs.

Delivery times are estimates and are not guaranteed. Carrier delays, weather, and holidays can add time.

Order tracking

When your order ships, you will receive an email with tracking information.

International orders, customs, and import rules

International customers are responsible for any customs duties, import taxes, and brokerage fees charged by their country. Some countries restrict or regulate herbal and dietary supplement products. Please check your local import rules before ordering. We are not able to refund orders that are refused, returned, or held by customs because of local import rules.

Address accuracy

Please double-check your shipping address at checkout. If you notice a mistake, contact us right away. We cannot be responsible for orders shipped to an incorrect address provided at checkout.

Lost or damaged packages

If your tracking shows delivered but you did not receive your package, or if it arrived damaged, contact us within 7 days and we will work with the carrier to resolve it. See our Return & Refund Policy for damaged or incorrect items.

Product storage

Herbal products are natural. Store them in a cool, dry place away from direct sunlight once they arrive.

Questions? Email info@jamaicahealthbox.com or call 929-314-0106.